Welcome to NeoNexus Limited’s Customer Support page. We are committed to providing exceptional service and assistance to ensure your experience with our products is seamless and satisfying. Whether you have questions, need technical support, or require assistance with an order, our dedicated team is here to help.
Contact Information: You can reach us at the link. Our support team typically responds to you within 24 hours.
FAQs (Frequently Asked Questions)
Before contacting our support team, you may find answers to common inquiries in our FAQ section. Here are some of the most frequently asked questions:
How do I choose the right wingsuit size?
Our sizing guide is available on our website to help you determine the perfect fit for your wingsuit. If you need further assistance, don’t hesitate to contact us, and our team will be happy to provide personalized recommendations.
What is your warranty policy?
NeoNexus stands behind the quality of our products. We offer a comprehensive warranty on all our wingsuits, ensuring your satisfaction. For more details on our warranty policy, please refer to our Warranty page.
How can I track my order?
Once your order is processed, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. If you encounter any issues tracking your order, please let us know, and we’ll assist you promptly.
Do you offer international shipping?
Yes, we ship our products globally. Depending on your location, please allow additional time for delivery for international orders. Shipping rates and estimated delivery times are available during the checkout process.
Technical Support
If you’re experiencing technical issues with your wingsuit or have questions about its operation, our technical support team is here to assist you. Please provide detailed information about your problem, and we’ll work diligently to resolve it as quickly as possible.
Product Returns and Exchanges
We want you to be delighted with your NeoNexus wingsuit. If, for any reason, you’re not happy with your purchase or need to exchange it for a different size, please refer to our Returns and Exchanges policy for instructions on how to proceed.
Feedback and Suggestions:
We value your feedback and welcome any suggestions you may have to help us improve our products and services. Your input is invaluable as we strive to deliver the best wingsuit experience possible.
Contact Us
If you have any other inquiries or require further assistance, please don’t hesitate to contact us. Our knowledgeable and friendly customer support team is standing by to assist you.
Thank you for choosing NeoNexus Limited. We appreciate your business and look forward to serving you!